Accessibility for people with reduced mobility
Società Autostrada Tirrenica aims to guarantee quality service to all its customers with full respect for the rights of people with disabilities and reduced mobility to whom it ensures accessibility and the presence of adequate services in all its managed service areas, while committing to constantly update information on its digital channels, which can also be accessed using mobile devices.
In particular, in compliance with the obligations introduced by Resolution 132/2024, Società Autostrada Tirrenica commits to making available in the Service Areas of the managed sections, an adequate number of accessible parking spaces and toilets, in collaboration with the service providers.
Società Autostrada Tirrenica, to ensure easy accessibility to information on dedicated services, has activated specific telephone assistance "by providing an option (key 4) of the dedicated number for SAT customers".
There are 2 service areas on the highway: Savalano Ovest, Fine Est. The areas are equipped with toilet facilities and parking spaces reserved for people with disabilities or reduced mobility.
In particular:
SAVALANO WEST SERVICE AREA
A12 Genoa - Rosignano Marittimo - San Pietro in Palazzi direction ROSIGNANO Km 196 - between Collesalvetti and Rosignano Marittimo.
| Toilets for people with disabilities or reduced mobility | No. OIL: 1 FOOD: 1 |
| Parking spaces for vehicles for people with disabilities or reduced mobility | No. 2 |
FINE EAST SERVICE AREA
RA12 Genoa - Rosignano Marittimo - San Pietro i Palazzi direction LIVORNO Km 200 - between Rosignano Marittimo and Collesalvetti.
| Toilets for people with disabilities or reduced mobility | No. OIL: 1 FOOD: 1 |
| Parking spaces for vehicles for people with disabilities or reduced mobility | No. 2 |
On the Highway managed by SAT, at Km 68+500 of the Civitavecchia – Tarquinia section, in the southbound direction, there is also the Mignone Ovest Parking Area equipped with 1 parking space reserved for people with disabilities or reduced mobility.
PRM COMPENSATION
If the information provided on our website does not comply with the services actually provided in parking and service areas, PRM shall be entitled to compensation (both drivers and passengers) for the following services:
- Dedicated PRM parking spaces
- Dedicated PRM restrooms
-
Inefficiencies or faults preventing PRM from accessing services (e.g. ramp, stair lift, lift, etc.)
A PRM is defined as any person with reduced mobility, due to a physical, mental, sensory or locomotor disability, whether permanent or temporary, such as, but not limited to:
- Wheelchair users;
- People with obvious walking difficulties;
- People with visual impairments;
- People with hearing impairments;
- People with severe cognitive disabilities.
In the event of information discrepancies between the information provided in the "PRM Accessibility" section of our website and the actual conditions of accessibility and usability of the services offered in parking or service areas, the user may submit a complaint via the complaints webform as reason for the complaint by selecting the 'Accessibility of services for PRM' item.
In addition to the mandatory fields, you must add, to the item "additional attachments”:
- Self-certification of PRM status, specifying whether you are the driver or passenger (to be included in the annexes).
- Any evidence of the disruption (e.g. photographs - to be included in the annexes).
Società Autostrada Tirrenica reserves the right to request additional information in the course of the investigation.
Compensation regarding a mere information mismatch amounts to € 7.00 (a value comparable to the average annual toll processed on transits carried out on the entire national network in 2024), for each claim made and found to be true through checks on the actual information mismatch, carried out within the following 30 days from the report. It is provided ad personam to the PRM user, whether they are a driver or a passenger.
