Current Disturbances
To learn about current disturbances, click here.
Estimated average travel time increase
To view the estimated average travel time increase, click here.
Operating Procedures for User Assistance
To best manage traffic flow issues in the event of disruptions, the Company implements initiatives aimed at ensuring greater safety and smoother traffic flow on its routes, as well as implementing operational procedures for managing any critical and emergency situations, in accordance with Article 14 of the Highway Code. SAT, directly and through the Autostrade per l'Italia Traffic Center, pursuant to agreements with the Operators and Concessionaires managing adjacent road and motorway sections (R.T.I. Global Service S.G.C. FiPiLi, CDT, ANAS Compartimento Toscana, ASPI, and ANAS Compartimento Lazio), ensures real-time information exchange and the proper management, including joint management, of problems related to particular events or emergencies in order to implement the best and most effective operational countermeasures.
Specifically, in the event of traffic disruptions, specific operating procedures are adopted, including:
Constant updating of all information channels and liaison with other entities and operators of other transport infrastructures that may be impacted:
- On all PMVs, both along those in transit and those located near other Operators and Concessionaires, the information provided to customers regarding the traffic conditions of the relevant motorway section will be clear, complete, timely, and transparent;
- Constant updates will be guaranteed through the national radio news broadcasts of Isoradio 103.3, RTL 102.5 FM, RTL 102.5 NEWS DAB, and Onda Verde RAI;
- At scheduled intervals, radio links with Autostrade per l'Italia staff are scheduled on RTL 102.5 to provide updates on the various sections of the motorway network. These updates include travel times on sections typically affected by the highest traffic flows and recommendations for alternative routes in the event of congestion, in agreement with the competent local authorities.
- 180 dedicated telephone lines are available through the Movyon Traffic Call Center, calling 803.111, with a capacity to answer over 50,000 calls daily. An additional traffic information service has also been activated, calling 800.901.640 (option 1).
In the event of traffic disruptions, the timely distribution of essential supplies, appropriate to the duration of the disruption and the circumstances:
- A service is provided through Road Operators to ensure constant and qualified assistance to passengers in case of need;
- All companies entrusted with catering and fuel distribution services are being alerted to ensure that service quality standards continue to be guaranteed, in compliance with all guidelines for the protection of people and workers as per current regulations;
- The effectiveness of traveler assistance activities will be guaranteed by the constant presence, along our routes, of personnel, vehicles, and technologies to ensure they receive the necessary support in case of difficulty.
Closing access points to prevent the ongoing event from worsening
In circumstances that could cause disruption to highway traffic and/or dangerous situations, resulting from events such as accidents, broken-down vehicles, burning vehicles, fires, or extraordinary events (e.g., flooding, landslides, mudslides, etc.), it may be necessary to partially close the carriageway, reducing the number of lanes available for traffic.
Specific measures to assist PRMs and their companions, including at least a toll-free telephone number.
Each SAT Service Area is equipped with restrooms and parking spaces reserved for persons with disabilities or reduced mobility.
To ensure easy access to information on services dedicated to PRMs, specific telephone assistance has been activated by providing an option (dial 5) for the dedicated SAT customer number 800.901.640.
Station management to facilitate passenger exit
The four stations operating on the Livorno-San Pietro in Palazzi stretch and the station on the Civitavecchia Porto-Tarquinia stretch are equipped with colored signage near the toll booths indicating the respective payment methods.
All available lanes (automatic, electronic toll collection, pay stations, and manual) are guaranteed to be open at all stations, and staffed with adequate personnel to handle expected traffic levels.
Behavioral suggestions and warnings
Users are advised to comply with the rules set forth in the New Highway Code (Legislative Decree 285/1992 and subsequent amendments), which are inspired by the principle of road safety, the measures enacted to implement them, and the instructions communicated through road signs and variable message signs along the route. These rules also apply to traffic and the use of services within service areas, where users must also comply with the instructions and instructions issued by service providers.
Travelers are reminded to respect speed limits, maintain a safe distance, fasten seat belts, place children in appropriate child seats, and refrain from using cell phones while driving.
SAT recommends that drivers check road and weather conditions in advance through the available information channels: www.tirrenica.it, www.autostrade.it, the Movyon Traffic Call Center, by calling 803.111, and the dedicated number for SAT customers: 800.901.640, option 1.
Please note that the emergency numbers to contact are:
- Traffic Police 113
- Fire Brigade 115
- Emergency Medical Assistance 118
- ACI 803 – 116
- Europ Assistance – Vai 803 – 803
